How To Communicate With Employees During A Cyber Hack
Many companies are taking precautions encrypting data,
working with security firms, changing passwords often they may be
neglecting an important piece of the puzzle. In today’s environment,
crisis preparation for cyber security issues is a necessity, and
companies must consider internal communication implications.
To help with this inventory, here is a series of internal
communications guidelines and questions that can help you to avoid
unhappy employees, computer hacks.
If there has been a breach, let your employees know
immediately, and be prepared with instructions on how they can help
minimize the impact. They need to hear about the issue from
management—preferably before they hear through the gossip mill or, worse
yet, the media.
At the beginning, you might not know the full impact of the
breach. Tell your employees what you do know, and do not hide important
details from them. They will find out eventually, and it will be harder
to regain their trust if you haven’t been open and honest.
Employees will be understandably nervous and upset if their
private information is stolen from company computers. In the hours and
days immediately following the hack, communicate frequently. Even if
there isn’t new information, tell them you are working diligently to
repair the issue.
Provide talking points to mid- and lower-level managers and
leaders so that they can also communicate about the issue. Employees
often trust their manager more than more senior executives and will
appreciate having local communication.
While this might not be possible immediately following a
security attack, make sure there is a venue for employees to voice their
questions and concerns. If you provide an email address or phone
number, there must be someone on the other end who is quickly responding
and has up-to-date information to share.
By MINZI CATHERINE L.
BAPRM 42616
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