INNOVATION
The process of translating an idea or invention into a good or
service that creates value or for which customers will pay. To be called an
innovation, an idea must be replicable at an economical cost and must satisfy a
specific need. Innovation involves deliberate application of information,
imagination and initiative in deriving greater or different values from
resources, and includes all processes by which new ideas are generated and
converted into useful products. In business, innovation often results when
ideas are applied by the company in order to further satisfy the needs and
expectations of the customers.
Characteristics of an Innovation
Characteristics of an Innovation
Relative advantage
Relative advantage
measures how improved an innovation is over
a competing option or the previous generation of a product. Potential users
need to see how an innovation improves their current situation. Improvements
can be in one or many of these areas: better service, consolidation of multiple
functions into one tool, decreased need for supplies and equipment, empowerment
of users, improved interface, increased customizability, increased longevity, increased
productivity, reduced user effort, reduced environmental impact, saving of
money, saving of space or storage, saving of time.
Compatibility
Compatibility refers
to the level of compatibility that an innovation has with individuals as they
assimilate it into their lives. Potential adopters need to know that your
innovation will be compatible with
their life and lifestyle. If an innovation requires a huge lifestyle
change or if the user must acquire additional products to make your innovation
work, then it is more likely to fail. Innovations meet with the greatest
success when users are able to seamlessly adopt them — when they replace an
existing product or idea, for the better.
Complexity vs Simplicity
Complexity or
simplicity refers to how difficult it is
for adopters to learn to use an innovation. Complexity slows
down the gears of progress. The more complex an innovation, the more difficult
it will be for potential adopters to incorporate it into their lives. Potential
adopters do not usually budget much time for learning to use an innovation. The
more intuitive an innovation, the more likely it will be adopted.
Trialability
Trialability describes how easily potential adopters can
explore your innovation. Trialability is critical to facilitating the
adoption of an innovation. Potential users want to see what your innovation can
do and give it a test run before committing. This is the underlying concept of
trial sizes for tangible goods, and demo or beta releases for digital goods.
Potential adopters can see for themselves what life might be like once they
adopt the product.
Observability
Observability is the
extent to which the results or benefit
of using an innovation are visible to potential adopters. We
covered in the first article that not everyone adopts an innovation
immediately. The adopter types who come after early adopters rely on seeing
members of this group using an innovation. Observability extends beyond having
earlier adopters use an innovation in view of later adopters. Potential
adopters of all types must clearly see the benefit of adopting an innovation
and using it.
By MKULA DENNIS
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