NNOVATION
The process of translating an idea or invention
into a good or service that creates value or for which customers will pay. To
be called an innovation, an idea must be replicable at an economical cost and
must satisfy a specific need. Innovation involves deliberate application of
information, imagination and initiative in deriving greater or different values
from resources, and includes all processes by which new ideas are generated and
converted into useful products. In business, innovation often results when
ideas are applied by the company in order to further satisfy the needs and
expectations of the customers.
Characteristics of an Innovation
Characteristics of an Innovation
Relative advantage
Relative advantage
measures how improved an innovation is over
a competing option or the previous generation of a product. Potential users
need to see how an innovation improves their current situation. Improvements
can be in one or many of these areas: better service, consolidation of multiple
functions into one tool, decreased need for supplies and equipment, empowerment
of users, improved interface, increased customizability, increased longevity, increased
productivity, reduced user effort, reduced environmental impact, saving of
money, saving of space or storage, saving of time.
Compatibility
Compatibility refers to the level of compatibility that an
innovation has with individuals as they assimilate it into their lives.
Potential adopters need to know that your innovation will be compatible with their life and lifestyle.
If an innovation requires a huge lifestyle change or if the user must acquire
additional products to make your innovation work, then it is more likely to
fail. Innovations meet with the greatest success when users are able to
seamlessly adopt them — when they replace an existing product or idea, for the
better.
Complexity vs Simplicity
Complexity or simplicity refers to how difficult it is for adopters to learn to
use an innovation. Complexity slows down the gears of progress. The more
complex an innovation, the more difficult it will be for potential adopters to
incorporate it into their lives. Potential adopters do not usually budget much
time for learning to use an innovation. The more intuitive an innovation, the
more likely it will be adopted.
Trialability
Trialability describes how
easily potential adopters can explore your innovation. Trialability is
critical to facilitating the adoption of an innovation. Potential users want to
see what your innovation can do and give it a test run before committing. This
is the underlying concept of trial sizes for tangible goods, and demo or beta
releases for digital goods. Potential adopters can see for themselves what life
might be like once they adopt the product.
Observability
Observability is the extent to which the results or benefit of using an
innovation are visible to potential adopters. We covered in the
first article that not everyone adopts an innovation immediately. The adopter
types who come after early adopters rely on seeing members of this group using
an innovation. Observability extends beyond having earlier adopters use an
innovation in view of later adopters. Potential adopters of all types must
clearly see the benefit of adopting an innovation and using it.
BY MKULA DENNIS
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