Innovation
is the process of creating and implementing a new idea. It is the
process of taking useful ideas and converting them into useful products;
services or processes or methods of operation. These useful ideas are
the result of creativity, which is the prerequisite for innovation.
Creativity in the ability to combine ideas in a unique way or to make
useful association among ideas. Creativity provides new ideas for
quality improvement in organizations and innovation puts these ideas
into action.
Change and
innovation are closely related, even though they are not the same.
Change often involves new and better ideas. The new idea may be the
creation of a new product or process or it can be an idea about how to
change completely the way business is carried out. Successful
organisations understand that both innovation and change are required to
satisfy their most important stake holders.
For
both established organisations as well as new organisations, innovation
and change become important in a dynamic, changing environment. When a
company fails to innovate and change as needed, its customers, employees
and the community at large can all suffer. The ability to manage
innovation and change is an essential part of a manager’s competencies.
Technical
innovation involves creation of new goods and services. Many technical
innovations occur through research and development efforts intended to
satisfy demanding customers who are always seeking, new, better, faster
and/or cheaper products.
Administrative
innovation occurs when creation of a new organisation design better
supports the creation, production and delivery of goods and services.
The
various types of innovation often go hand in hand. For example, the
rapid development of business to business e-commerce represents process
innovation. But this new process requires many technical innovations in
computer hardware and software. Also as firms began to use business to
business e-commerce, administrative innovation soon followed. Further,
implementation of process innovations necessitated organisational
change. Doing something new means doing something differently. Thus,
innovation and organisational change go hand in hand.
BY ALPHONCE BHOKE BAPRM 42527
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